QA / Support Lead

The opportunity: #

This position is open exclusively to Ukrainian residents in Ukraine (preferably Kyiv).

We are looking for a QA Lead to manage our QA and Support teams and ensure high-quality product releases.

Key Responsibilities: #

• Lead a QA team (2–5 people): assign tasks, coordinate work, mentor team members.
• Manage 1st & 2nd line support team.
• Define and maintain the testing strategy.
• Test features (functional, regression, UAT) and approve releases.
• Maintain test documentation: plans, cases, bug reports.
• Participate in test automation.
• Escalate critical incidents to developers.
• Collaborate with developers, analysts, and product managers.
• Work with client deployment teams and support.
• Analyse QA processes and suggest improvements.
• Update internal documentation and knowledge base.

Requirements: #

• 3+ years in QA, in manual or mixed testing.
• At least 6 months’ experience as a team lead.
• Strong knowledge of SDLC, test design, and CI/CD.
• API testing (Postman, Swagger) and database knowledge.
• Ability to read logs, debug issues, and work with APIs.
• Experience with Jira, GitLab, GitHub.
• IT support experience.
• Experience with Helpdesk systems (Zendesk, Jira Service Desk, etc.).
• English — B2 level.

Hiring Process: #

• Resume review — up to 5 business days.
• Interview with the Systems / Software Architect.
• Offer discussion.

Please note that you can be a perfect fit even if not everything we’ve outlined above applies to you. If you have any questions, please don’t hesitate to ask – everyone is unique.

We Offer: #

• Competitive compensation.
• Hybrid work model: combination of in-office and remote work as needed.
• Paid vacation — 21 business days per year.
• Paid sick leave.
• Exposure to intersecting domains: software development, information security, and cloud/on-prem infrastructure engineering.
• Experience in mission-critical projects.